There are many methods that process servers can use to help retain loyal clients who will often provide business year after year. Repeat customers also save the time required to always have to go out and find new ones. A professional process server can benefit greatly from following a few principles that should help ensure much success for years to come. Oklahoma Judicial Process Servers would like to share what a few of these are.
One of the main tenants of retaining customers is to have very competitive prices that meet or beat those of other process servers. If others have prices that are lower, clients might choose the other company and/or individual. Economy-crushing companies like Wal-Mart followed this principle by matching or beating all of their competitors’ prices, and thus people looking for a bargain flocked – and often still flock – in droves to its stores.
Money and lower prices will not get a process server very far if the clients find service he or she provides to be wanting. If a professional process server in Oklahoma is rude, does not do the serves correctly, etc., then lawyer or other individual will often go elsewhere – even if it costs them a bit more. Promptly answering E-mail, returning phone calls, and providing case status updates are also vital! Low prices are great, but without excellent service to go along with them, they just won’t cut the mustard.
Often law firms and other professionals will complain about how a process server took too long to do a job or did not even really try at all. This goes back to the entire customer service experience. Those who are the most successful in this field provide quick, accurate service and are very nice to their customers. Likewise, they try to be respectful to the people they serve, as anyone – even process servers – can get served at almost any time.
One combination of customer service and affordable prices necessitates the sending out of business cards, thank you notes, magnets with company logos on it, etc., to customers. These help promote one’s business and are often kept on hand for future use. Secretaries and others often remark about how they still have a business card or mug from Oklahoma Judicial Process Servers which bears its logo. Including a little coffee that has a process server’s business card taped to it when sending out mugs always adds a nice touch! These are little investments that can potentially pay dividends for quite some time.
Clients who send coupons with discounts on the next serve and a short handwritten note of thanks can score big points with the people they help. Who doesn’t love a discount and really feel and know that their process server appreciates them? Once again, this goes back to fantastic service and dedication to the profession.
These are just a few of many things that Oklahoma process servers can do to help keep their clients loyal for quite some time. It is a sound business practice for process servers in Oklahoma to keep relations with the people they serve positive and to let them know how much they really are valued and appreciated. After all, there is so much more to the field and life in general than just making money.
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